FAQs
Common questions about our tours
Booking and Reservations
How can I book a Banff tour online?
Booking is simple. Click here to Check Availability, select your desired tour, and follow the prompts to complete your reservation securely online.
What is your cancellation policy for tours?
Our cancellation policy allows for free cancellations up to 24 hours before the tour for day trips and 60 days prior for multi-day tours. Specific terms may vary, so please refer to each specific tour page for detailed information.
Do you offer payment plans for multi-day tours?
Yes, we offer flexible payment plans for multi-day tours and private experiences. Secure your spot with a deposit and pay the balance closer to your departure date.
Tour Details and Preparation
What should I wear for a winter tour in Banff?
For winter tours, we recommend wearing layered clothing, including thermal wear, a waterproof jacket, insulated boots, gloves, and a hat to stay warm and comfortable.
Do I need to bring any special equipment for adventure tours?
For all our adventure tours, we provide all necessary equipment. Specific requirements will be communicated during the booking process.
Are meals included in your full-day tours?
All of our full-day tours include an option to purchase a package with meals or snacks. Please check the individual tour details on our website for specific inclusions.
Do you recommend travel insurance?
Absolutely! We highly recommend purchasing comprehensive travel insurance that covers trip cancellations, delays, medical emergencies, and adventure activities.
Transportation and Accessibility
Do your tours include transportation from Calgary to Banff?
Yes, we offer tours that include transportation from Calgary to Banff, providing a convenient option for visitors staying in Calgary.
Are your tours suitable for seniors or individuals with mobility issues?
We offer a variety of tours with varying activity levels, including seniors with mobility issues. Please contact us to discuss any mobility concerns, and we’ll recommend suitable options.
Is hotel pickup available for Banff tours?
Yes, we provide hotel pickup services from select locations within Banff, Canmore, Lake Louise & Calgary. You will be able to select your pick-up location during the check out process.
Will my phone work during the tour?
Cell service can be limited in remote areas, but honestly, you’ll only want it for taking photos anyways!
Safety and Guidelines
What measures are in place for wildlife safety during tours?
Our guides are trained in wildlife safety protocols to ensure both guest and animal well-being. We maintain respectful distances and adhere to all regulations.
Are your guides certified for adventure activities?
Yes, our guides are certified professionals with extensive experience in leading adventure activities safely.
What happens if there is inclement weather on the day of the tour?
Tours proceed in most weather conditions; however, safety is our priority. In cases of severe weather, we may reschedule or cancel with a full refund.
Do you offer refunds if I can't attend my tour?
Yes, refunds are available based on our cancellation policy. We recommend reviewing the specific terms for each tour during booking.
Environmental and Ethical Practices
How does Radventures promote sustainable tourism?
Radventures is committed to Leave No Trace principles, 1% for the Planet, and avoiding single-use plastics. We partner with local businesses and actively educate guests about wildlife and trail preservation.
Do Radventures tours support local communities?
Yes! We prioritize locally owned accommodations, restaurants, and attractions, ensuring our tours benefit the communities we visit.
What steps does Radventures take to protect the environment?
We use eco-friendly transportation, avoid single-use plastics, and educate guests on sustainable travel practices. Our tours are designed to leave minimal impact on the environment.
About Radventures
Why choose Radventures over other tour companies?
Radventures offers small-group tours, private experiences, and local expertise with a focus on personalized service. Our 5/5 TripAdvisor rating, 4.9/5 Google reviews, and Travellers’ Choice Awards (2022, 2023 & 2024) speak for themselves!
Are Radventures tours worth it?
Absolutely! Our tours offer unique experiences, expert guides, and unparalleled access to the Canadian Rockies. We focus on comfort, safety, and fun, ensuring unforgettable adventures.
How can I contact Radventures?
You can reach us via:
📞 Phone: +1 (403) 493-9556
📧 Email: yourpals@radventurescanada.com
💬 Live Chat: Available on our website during business hours.
Popular Banff Tours
What are the must-see attractions in Banff National Park?
Banff National Park boasts numerous must-see attractions, including Lake Louise, Moraine Lake, Johnston Canyon, and the Banff Gondola. Visitors can also explore the Icefields Parkway, renowned for its breathtaking vistas.
Do you offer guided tours to Lake Louise and Moraine Lake?
Yes, we provide guided tours to both Lake Louise and Moraine Lake, allowing you to experience their stunning beauty with expert insights.
What wildlife can I expect to see on a Banff wildlife tour?
On our Banff wildlife tours, you may encounter animals such as grizzly bears, black bears, elk, moose, and bighorn sheep, depending on the season and time of day.
Can I book a private tour in Banff?
Yes, we offer private tours tailored to your preferences, providing a personalized experience of Banff’s natural wonders.