Privacy policy
At Radventures, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use and protect your information, including when we contact you by email or text message.
1. Information we collect
We collect personal information you choose to give us when you book, pay, fill in a form, chat with us on our website, sign up for emails or texts, or contact us by phone or email. This may include:
- Your name
- Contact details, such as your phone number and email address
- Booking and payment details (payments are processed securely by our booking and payment providers)
- Health, mobility or dietary information you choose to share so we can run your tour safely, such as on a waiver or medical questionnaire
- Location data, if you use location-based services
- Your preferences and feedback from surveys, reviews and other messages
We also collect some information automatically when you use our website, such as:
- Your IP address
- Your browser and device type
- The pages you visit and how you use them
- Information from cookies and similar technologies (see Cookies, analytics and advertising)
2. How we use your information
Radventures uses your personal information to:
- Provide and improve our tours, services and customer experience
- Process bookings, payments and confirmations
- Send booking updates by text message, email or phone
- Send promotional emails, if you have opted in
- Respond to your questions and provide customer support
- Comply with legal and regulatory obligations
- Understand how people use our website and improve our marketing
3. Text messages (SMS)
If you give us your mobile number and agree to receive text messages, Radventures may send you texts about your booking, such as:
- Reservation confirmations and reminders
- Pickup times, locations and guide arrival notices
- Schedule, weather or other changes to your tour
- Replies to questions you send us by text
Message frequency varies by booking. Message and data rates may apply. Reply STOP to any message to opt out, or HELP for help. You can also contact us to opt out.
Mobile phone numbers and text message consent are never shared with or sold to third parties or affiliates for marketing or promotional purposes.
4. Opting out of emails and texts
You can unsubscribe from our emails at any time by clicking the unsubscribe link at the bottom of any email, or by contacting us. You can stop text messages at any time by replying STOP, or by contacting us.
Even after opting out, you may still receive messages that are needed for a booking you've made, such as pickup details or schedule changes.
7. Data security and retention
We use appropriate technical and organizational measures to protect your information against unauthorized access, loss or alteration, including encryption, secure servers and access controls.
We keep your personal information only for as long as we need it for the purposes above, or as required by law.
8. Your rights
You have the right to:
- Access and review the personal information we hold about you
- Ask us to correct or update your information
- Opt out of marketing messages at any time
- Ask us to delete your personal information, where applicable
To make a request, email us at yourpals@radventurescanada.com.
9. Children's privacy
Our website and services are not directed at children under 13, and we do not knowingly collect personal information from children without a parent or guardian's consent. When children join a tour, their details are provided by the parent or guardian who makes the booking.
10. Changes to this policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, so please check back regularly.
11. Contact us
If you have any questions or concerns about this Privacy Policy or how we handle your information, please get in touch:
- Email: yourpals@radventurescanada.com
- Phone: +1 (403) 493-9556
- Mailing address: PO Box 4585, Banff, AB T1L 1E8, Canada