Privacy Policy

At Radventures, we value your privacy and are committed to safeguarding your personal information. This Privacy Policy outlines how we collect, use, and protect your data, particularly regarding communications, including text messages sent to you via 10DLC (10-Digit Long Code) messaging.

1. Information We Collect

We collect personal information you voluntarily provide when engaging with our services via Contact Forms, Payments, Product/Service registration, Chatbot, Opt-in and directly contacting us via Phone or Email, such as:

• Name
• Contact information (phone number, email address)
• Payment details (for bookings and purchases)
• Location data (if using location-based services)
• Preferences and feedback from surveys, reviews, and other communication

We may also collect additional information automatically through your interactions with our website, such as:

• IP address
• Browser type
• Pages visited
• Cookies and similar tracking technologies

2. How We Use Your Information

Radventures uses your personal data for the following purposes:

• To provide and improve our services, products, and customer experiences
• To process bookings, payments, and confirmations
• To send updates and promotional communications via SMS, email, or phone
• To respond to your inquiries and provide customer support
• To comply with legal and regulatory obligations
• To enhance our marketing strategies and personalize your experience with our services

3. SMS Messaging and 10DLC Compliance

By providing your phone number and opting into receiving text messages, you consent to Radventures sending SMS messages via 10DLC numbers for:

• Reservation confirmations and reminders
• Special offers and promotions
• Customer service updates and notifications

Opting Out of SMS and Email Messaging:

You may opt out of receiving SMS messages at any time by replying “STOP” to any text message or contacting our customer support team. You may opt out of receiving emails at any time by replying “UNSUBSCRIBE” to any message or contacting our customer support team. Please note that even after opting out, you may still receive non-promotional texts related to ongoing services, such as reservation updates.

4. Data Sharing and Third Parties

We do not sell, rent, or trade your personal information. Customer information is never shared with third parties/affiliates for marketing/promotional purposes. However, we may share your data with third parties in the following cases:

• Service providers: To help us provide services, including payment processing, SMS communications, and customer service
• Legal purposes: To comply with applicable laws, regulations, or legal requests
• Business transactions: In the event of a merger, acquisition, or sale of company assets

5. Data Security

We implement appropriate technical and organizational measures to protect your data against unauthorized access, loss, or alteration. These include encryption, secure servers, and access control systems

6. Your Rights

You have the right to:

• Access and review your personal information
• Request corrections or updates to your data
• Opt-out of marketing communications at any time
• Request deletion of your personal data where applicable

For any requests regarding your data, please contact our Privacy Team at Radventures.

7. Children’s Privacy

Our services are not directed at individuals under the age of 13. We do not knowingly collect personal information from children without parental consent.

8. Changes to this Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and we encourage you to review it regularly.

9. Contact Us

If you have any questions or concerns about our Privacy Policy or data handling practices, please reach out to us:

• Email: yourpals@radventurescanada.com
• Phone: +1 403 493 9556
• Mailing Address: PO Box 4585, Banff AB T1L1E8