Frequently Asked Questions

We have a full refund policy for cancellations made 24 hours prior to the departure date for all public day tours.

Private bookings, transfers, and group bookings of 6 or more are subject to a 7-day cancellation policy. We cannot refund no-shows or late arrivals that miss departure times. Please refer to our Terms & Conditions for more information on our Cancellation Policies.

Lowest Price Guarantee

At Radventures, we believe unforgettable adventures should also offer unbeatable value. That’s why we’ve created our Lowest Price Guarantee Policy to ensure you’re getting the best price for your experience with us—priced in Canadian Dollars (CAD).

Our Promise

If you find the same tour or experience at a lower price with another provider, we’ll match the price—and go one step further by offering you an additional discount or credit for a future booking.

How It Works

1. Submit a Claim:
   • If you find a lower price for the same tour or experience within 48 hours of booking with us, let us know by providing:
     • Provider’s name and website link.
     • Price comparison in Canadian Dollars (CAD) or converted using a recognized exchange rate.
     • Screenshot or proof of the price difference, including currency details.
2. We’ll Verify the Price:
   • Our team will confirm that the comparison is valid, ensuring it matches the same:
     • Tour inclusions (transport, meals, accommodations, etc.).
     • Dates and times.
     • Duration and group size.
     • Currency (must be in CAD or converted to CAD).
3. Price Match + Bonus:
   • Once verified, we’ll match the price and reward you with an additional 5% off or a future booking credit as a thank-you for choosing us.

Eligibility Criteria

• The lower price must be for the same tour or experience, including:
  • Dates and times.
  • Inclusions (transport, meals, accommodations, etc.).
  • Group size and tour duration.
• The lower price must be publicly available, bookable online, and displayed in Canadian Dollars (CAD) or converted to CAD using a recognized exchange rate.
• This policy does not apply to:
  • Flash sales, promotions, or limited-time offers.
  • Prices from membership-only or discount clubs.
  • Tours with different itineraries or service levels.

Why Book with Us?

We combine extraordinary experiences with the best value. With our Lowest Price Guarantee Policy, you can book with confidence, knowing you’ll always get the best deal in Canadian Dollars.

If you have questions about our Lowest Price Guarantee or need help submitting a claim, reach out to us at yourpals@radventurescanada.com or +1 403 493 9556.

Your adventure is our priority, and so is your peace of mind.

At Radventures, we’re committed to delivering exceptional experiences that exceed your expectations. Our Great Adventure / Money Back Policy is our promise to you that your satisfaction is our priority. Here’s how it works:

We are confident that your adventure with us will be unforgettable—for all the right reasons. If your experience does not meet the high standards we’ve promised, we will make it right. Here’s how:

1. Let Us Fix It: Share your concerns with us during the tour by speaking with your guide or contacting our support team. We’ll do our best to resolve the issue immediately and get your experience back on track.
2. Money-Back Guarantee: If we cannot resolve the issue to your satisfaction, we’ll offer a partial or full refund, depending on the situation. Partial refunds apply when portions of the tour meet expectations but certain elements fall short.

Eligibility for a Refund

To qualify for the Money Back Policy:

1. Inform your guide or a company representative of your concern as soon as possible during the tour. This allows us the opportunity to address it on the spot.
2. Refunds are applicable for issues that are within our control, such as:
   • Missed key destinations or activities due to our fault.
   • A tour that fails to align with the advertised description or inclusions.
   • Any issues related to the quality of transportation, accommodations, or meals (where provided).
3. Refunds are not applicable for:
   • Weather or natural events beyond our control.
   • Delays caused by traffic, unforeseen incidents, or third-party vendors.
   • Personal preferences or changes to your plans during the tour.

How to Request a Refund

1. Contact Us: After the tour, reach out to us via email, phone, or our website within 7 days of the tour’s completion.
2. Provide Feedback: Share the details of your experience and what went wrong. Your feedback helps us improve and ensures fair processing of your request.
3. Refund Processing: If eligible, your refund will be processed within 5-10 business days via your original payment method.

Why Choose Us?

Our goal is to make every moment of your journey extraordinary. If we fall short, we take responsibility. This policy is a testament to our dedication to quality, transparency, and exceptional service.

If you have questions about our Great Adventures / Money Back Policy, feel free to reach out at yourpals@radventurescanada.com or +1 403 493 9556.